Refund policy
EXCHANGES & RETURNS
What is your returns policy?
Imama Zin offers credit notes and refunds on all full price purchases provided the following:
- The garment is returned within 30 days of purchase
- Garment is in original condition, including unworn, unwashed
- Tags are attached to all items
- The hygiene seal is in place - please make sure swimwear is tried on over your underwear. In the interest of hygiene, we may refuse items where it is obvious this has not been done
Should you wish to return your purchase for a credit note, we will issue a credit of 100% of your order value excluding shipping costs. This credit will be emailed to you once your return has been processed, and will be available to use immediately through our online store.
We do not offer exchanges sorry! If you need an alternate size please go ahead and place a new order.
Returns will be processed within 24-48 hours of receipt.
Returns are available on sale items unless marked 'final sale'.
How do I organise a return?
Please send an email to returns@imamazinswim.com
Once your return has been approved, please send your item/s back to us immediately. Late returns will not be accepted.
Where do I send my return to?
We will provide you with the postal address once your return is approved, via email.
Are returns free?
We are currently running a special offer of risk-free returns. This means Imama Zin will incur the shipping costs for returning items to Imama Zin for credit or refund if your return is approved.
At all other times, the shipping costs incurred for returning item/s to Imama Zin for credit or refund will be at your own expense.
What if my order arrives damaged or faulty?
For faulty garments please email returns@imamazinswim.com so that we can arrange for the faulty goods to be repaired or replaced as soon as possible. You will need to return items with all tags in place. You will be compensated for postage in all faulty return circumstances. We will access the fault upon return of the garment and reserve the right to repair or replace. If the item is no longer in stock, a full refund will be issued.
Additional Information
For any further questions regarding Imama Zin shipping and returns, please email hello@imamazinswim.com or contact Dennelle at +61 418 3410 33.